At Hacienda Patrizia, we understand that travel plans can change. Our cancellation policy is designed to be fair while ensuring we can continue to offer exceptional service to all our guests. Please review the details below before confirming your booking.

1. Standard Cancellation Policy
Cancellations made 90 days or more before check-in: 50% refund of the total booking amount (excluding the deposit).

Cancellations made less than 90 days before check-in: Non-refundable unless otherwise specified.

No-shows or early departures: No refunds will be issued.

2. Deposit & Payment Terms
A 50% non-refundable deposit is required at the time of booking to secure your stay.

The remaining balance must be paid in full 30 days before arrival.

If payment is not received by the due date, the reservation may be canceled without refund.

3. Changes & Rescheduling
Date changes may be permitted subject to availability and must be requested at least 60 days in advance.

Rescheduling is not guaranteed and may be subject to additional charges.

4. Force Majeure & Exceptional Circumstances
In the event of unforeseen circumstances such as natural disasters, pandemics, or government restrictions, we may offer a credit for future stays instead of a refund.

Any refunds due to force majeure are at the discretion of Hacienda Patrizia.

5. Special Event & Group Booking Policies
Different cancellation terms may apply for weddings, corporate events, and group bookings. These will be outlined in your event contract.

6. Contact Us
For any cancellation requests or inquiries, please contact us at:

📧 contact@haciendapatrizia.com

By confirming your reservation, you agree to the terms of this Cancellation Policy.