FAQ
Hacienda Villas FAQs
A villa can come out cheaper than a hotel per person depending on the size of the group you are staying with.
Our rates are fixed, regardless of seasonal changes.
However, we have 3 different rates, low season US$1000/day from 1st May to 31st October, high season US$1850/day from 1st November to 30th April excluding Christmas and New Year weeks and Christmas and New Year weeks US$2850/day.
Click on the “Book now” button, or directly go to the “accommodations” section, choose the dates of your interest and we will contact you soon.
Yes, 50% at the time of booking, and the remaining 50%, one month before the arrival date.
The security deposit is US$500 and it will be refunded in a week’s time after the check out date.
It is better to do it ASAP in order to avoid disappointment, because most of our clients generally make reservations 8-10 months in advance.
Yes you can, and the courtesy hold is seven days.
Most of the villas include a chef, maid, and houseman/waiter to take care of all of the cleaning, cooking, shopping and bartending, unless otherwise specified. They will prepare two meals daily, plus snacks (except Sundays, unless prior arrangements are made two weeks in advance of your stay. Additional fees may apply for Sunday service. Please request a quote if you’d like Sunday service). Guests choose their menu (24 hours prior to each meal) and reimburse the staff for the cost of groceries and cab fare to the store. Receipts can be reimbursed in cash Pesos or USD at the current daily exchange rate. The staff cannot accept credit cards, checks or travellers checks. Generally, the staff arrives to the villa an hour prior to requested breakfast service and leave after they serve dinner (normally service is provided from 8am-8pm, however, we do our best to accommodate our guest’s needs and special requests). Gratuities for the staff are not included in the rental rate and are much appreciated for a job well done. Tip Guideline: US$3-US$5 US/per day per adult in your group per number of staff to be pooled and split evenly among the staff when you depart. For example, if there are 10 guests in your group, the approximate tip would be US$3X 10 guests = US$30 X 7 days = US$210 X 5 staff members= US$1050 total tip divided by 5 staff members = $210 US per staff member (local currency or USD). Envelopes are provided at the property.
This is a very common request and the chef will prepare alternative meals and accommodate special dietary needs upon request. Please let us know when you submit your pre-arrival form so that we can communicate your needs to the staff.
An approximate guideline to help you budget for food and beverages while staying at a staffed villa, is between $30-$40 US/ per day per person, for breakfast and dinner, including some basic national beer and liquor. Keep in mind, this guideline may be higher if you request steaks, seafood, fine wines/liquor, etc. for your meals. TIP: It is easier to keep track of costs if you pay receipts after the staff makes a trip to the store, rather than looking through a stack of receipts before you check out. The staff normally shops every other day or every day if necessary, and receipts can be reimbursed in CASH – Local currency or USD at the current daily exchange rate. The staff cannot accept credit cards, checks or travelers’ checks.
Think of a villa rental as your home away from home. You can give the staff a day off or request that they come in later to better suit your schedule, they should leave when they finish the service in the evening. If special arrangements are made for the staff to stay later, guests agree to cover their cab fare home.
Yes, most villas allow children and many have porta-cribs and high chairs. Some villas are better suited for children than others and we are happy to help narrow down those options for you. Please let your concierge know 2 weeks in advance if you need baby items so that if they are not available at the villa, we can arrange a rental for your stay.
Check in is at 3:00 pm and check out is 11 am. We will do our best to accommodate you and an extension may be requested one week prior to arrival if needed. You may also store your luggage at the villa before or after check in and check out if you have an early or late flight.
You can take a taxi van or cab from the airport or we can arrange for you to be picked up by a private transportation company in an air-conditioned van. The rate for a private pick up is approximately US$40 per person round trip from and to the airport. The driver is to be paid in CASH when services are rendered – Local currency or USD at the current daily exchange rate (credit cards are not accepted in most locations). Rental cars are not usually necessary since taxis are inexpensive and readily available in most areas.
Your staff will greet you with light appetizers and requested drinks upon your arrival. Normally, guests specify in advance of their first night meal request and first breakfast request when you submit your pre-arrival requests 2 weeks prior to your stay. Grocery shopping is usually arranged before you arrive, so food and drinks will be stocked. We can also assist you with many other special arrangements beforehand… such as birthday surprises or special celebrations. Please advise the staff with 24 hours notice of your meal plans so that they are able to plan and prepare accordingly. The villas are always stocked with bath towels, linens, dish towels, etc. They have everything you need for a weekly rental.
All of our properties have either purified water systems and/or purified bottled water available. The staff uses purified water for ice, cooking, and food preparation. For international travel, we recommend eating yogurt or taking a probiotic every day for a couple weeks prior to travel to prep your stomach for the slight changes in food. You can also purchase acidophilus tablets to aid in the restoration of normal, healthy, intestinal bacteria at any local drug or health food store for approximately $5 US for 100 tablets.
Most of our accommodations have these amenities; however, if these are important to you, please confirm with us at the time of booking that your accommodation has the amenities you desire.
Do you have any references from previous guests?
For all international travel, you will need a valid passport. Children under 18, traveling without both parents, will also need a notarized affidavit for permission to travel. You will be given a tourist card by the airlines, which will need to be completed prior to arrival to your international destination and must be turned in to the airport upon departure from your international destination.
We strongly suggest purchasing a trip cancellation policy to protect your vacation investment. We recommend www.travelguard.com. Each property is individually and privately owned, so please review specific cancellation policies in your property rental agreement. In general, full refunds (less a 30% facilitating fee) will be made only if we are able to re-rent the property for the originally booked rate, exact dates and number of bedrooms. Holiday reservations are non-refundable.